Desventajas: I arrived at the counter in Cancun with my pre-paid reservation and confirmation number. Immediately I was told that there was nothing in my class available and that I would need to pay for an upgrade at an additional $1,200 USD. After I refused and asked for a refund for my reservation, they came down to $1000 upgrade for the same car. This was happening to everyone at this hertz location.
5.I return the vehicle with a full tank of vapor; I take a video of the exterior and Interior. The attendant filled out the damage assessment Triunfador “all good” but missing the front license plate. He stated that it was a $50 US dollar charge. I didn’t have picture showing the plate there or not; so I signed the report stating such. I was willing to eat a 50 dollar charge. 6.I was not given a copy of the report showing “no damage” 7.I was not given a final bill. 8.They said that everything was fine and I would receive an email with the bill later. I never did. 9.My credit card was billed $606.08 vs Kayak reservation price of $110.08. 10.I am currently working with my credit card, Discover, who are doing an awesome job disputing this fraudulent bill. I also called National US customer service and was able to determine the extra charge was from a $300 (5000 Pesos) charge due to "damage". Remember I was told everything was good, no damage. Right dishonest staff. My advice is to search online to read the reviews prior to renting in Cancun. National is one of the worst. Taxis and Uber appear to be the way to go to avoid the bait and switch.
When I declined to buy extra insurance (liability is included) they said that I have to leave a deposit $7000 USD, which is pretty much a cost of a new car.
Desventajas: They require you to buy their insurance which doubles the cost of the rental. I have rental car insurance for Mexico included in my credit card benefits but they would not recognize it claiming that I needed to present a letter of approval signed by a Mexican government insurance regulator.
They simply placed the $2500 hold on my card. The car ran fine and we had a great trip! We took lots of pictures when we picked the car up and had no problems with the drop off.
Ventajas: Car was comfortable and functioned properly, although it was missing a button on steering wheel
Hola yo estaba igual.... me decidi x avant una semana con todos los seguros deducible 0 y no te bloquean la plástico a 255 dolares un i10 me contestaron inmediatamente agregue la entrega y devolucion en el hotel x 40 mas Voy en junio espero q sea todo asi sin embargo les contare a mi regreso ...Saludos!!!
Then they give you the price for their mandatory insurance: 4-5 times the rental price! Insane. Actually it is usual in Cancun. Check the reviews before any reservation !
Desventajas: Always check with your home insurance before renting in Mexico. The car was cheap to rent at 178.00 but mandatory liability added at $29 a day with $800 on hold on your credit card or $59 per day full coverage with a $200 hold on your card. Ended up paying $733 for entire trip. In Cancun there is no booth at the airport. Ace shares a space with Fox Car Rentals. Called them but they never sent a van. We finally walked our luggage across the street from the airport to find their office. The RAVs we rented were not coming until nightime. They only had one RAV in their inventory so they offered us the new Optimas.
Desventajas: They only had one car left. The insurance for car was 4 times the cost of the flagrante rental price.
Alejo te recomiendo encarecidamente Avant, como el resto de los foristas en este hilo, son confiables, amables, no te cobran adicionales que no digan en la pagina, no te bloquean montos en la tarjeta de credito, los autos estan en buen estado (te lo digo porque nos toco una tormenta tropical durante todo el camino de Perplejidad de regreso de Xcaret alrededor de la zona hotelera de Cancun) y ofrece una de las mejores tarifas del mercado, yo alquile con ellos en Junio 2013 y no tengo nada de que quejarme, Excepto de que es conveniente desde todo punto de vista contar con tu propio automóvil y no esperar el ómnibus y acomodarte al horario del mismo, con utilitario tu te planificas como quieres y si deseas extender tus paseos no hay problemas, te da mucha voluntad
Triunfadorómate a Avant avantrentacar.com.mx/es/cars-and-rates.html ellos te llevan el transporte al aeropuerto a la hora que tú les digas y lo recogen en donde tú les digas, aunque sea en el hotel o en el Aeropuerto.
Elias said there was nothing wrong with the car and then said "this kind of thing always happens with people like you". click here He said we were lying about the car and although he eventually did, he did not want to reimburse us for the 250 pesos of vapor that we were owed. He was rude and believed that having a string tied to the broken door handle in the car was also acceptable. He is a total crook and we will not be back.
Ventajas: They informed me my reservation will not be valid because its a busy time of the year. And they cannot give me a car for the price i reserved it for.